I discovered today that O2 can’t tell their arse from their elbow.
It took their struggling billing department monkey 30 minutes to conclude that he couldn’t find out what my call tariff costs are. What? The fucking billing department don’t have access to my tariff information. What’s that all about? 30 minutes, no doubt on a premium call rate.
All I wanted to know was the cost of data calls when using the built in modem on my handset via my laptop, the cost of GPRS calls, the cost of calls from my mobile while in the Netherlands to a UK O2 mobile and vice versa and to make sure that International Roaming was enabled on my contract.
To be fair to the guy on the other end, he was kinda new and his system for some insane reason didn’t have the title of my phone tafiff with a button next to it that told him what my call charges were. Surely thats a basic principle of database design – the linking of relevent information for presentation in simple reports.
Nor could he issue a letter or leaflet telling me what my call charges are. Isn’t that insane? Why not? Isn’t it a common customer request? My tariff is 2 and a half years old and I can’t remember what they are, but damn, why can’t they do that? Why don’t the billing department have the relevent call charges at their fingertips? Surely thats one of the main things people want to know from a billing department.
After 30 minutes the guy came back from the data services department to tell me that GPRS calls are 12 pence per minute, data calls using the modem are 35 pence per minute, but when using the mobile phone modem with a laptop the calls cost Â£2.35 per megabyte. Eh? Whats the difference whether I use the modem to make a data call from the handset itself or use a laptop and a bluetooth connection to phone to use the modem.
Let me clarify, I need to be able to use a dial-up modem connection in the event that one of the servers at work goes down and I need to SSH in to have a look at the problem. I could be anywhere, I could be in the middle of the woods but still have my mobile phone and a notebook. How does it make any difference to O2 whether I dial straight from the phone or use the laptop to dial using the phone modem.
I know I’m repeating myself but I find this contradictory information frustrating. Either that or there is some vital piece of information that I have missed. I’m not a mobile technology expert to be honest.
Fucking O2 are shit and it probably cost me Â£30 if not Â£45 to find out. I hope this turns into a google bomb.