Yesterday was Sysadmin Day, the one day per year where you get to show your thanks for the people who set up your PC and network and keep everything working to bring you all of the things you use your PC for. Thats the Internet, E-Mail, your word processor and maintain the networks which allow you to watch Youtube and so on.
We’re the people who answer the phone at 2am on Sunday morning when the E-Mail server dies and we go in to work to fix it. We’re the people who get to ferret around under your desk, dealing with your irritation and frustration at not being able to do what you want as you stuff your face with your lunch while we fix your problem at 1:15 pm, dizzy with hunger, because you did something stupid. We’re the people that Administer the Systems, thats the servers, the networks, the desktop computers. We’re the people that stop you getting spam, viruses, we weigh up thousands of options, possibilities and alternatives to bring you the best service we can and you only bitch when it goes wrong.
And yesterday was your day to say thank you. And I bet you didn’t, but I guess you didn’t realise. I’ve long told people that as a Sysadmin, people don’t really care whether I live or die until something goes wrong, in which case they would like to execute over the phone. It wouldn’t hurt you to show your thanks when one of my fellow Sysadmins saves your day as very few people ever do. It’s a job where people don’t know you exist while things are going well, they only know about you when things go wrong, so in many cases it’s the Chinese doctor approach – it’s my job to make sure it doesn’t become ill, which is of course impossible, just a sliding scale of reducing problems to a minimum. There is a great page on how to help save your sysadmin’s time.
Just say thank you next time and let your sysadmin eat their lunch in peace.